Refund policy

At OzyDreams, we are committed to ensuring that you are satisfied with your purchase. Please review our refund and returns policy carefully before submitting a return request.

1. Return Eligibility

Return requests must be submitted within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in the same condition as received.

  • The item must be returned in its original packaging.

  • Products requiring assembly must be fully disassembled and repacked in their original packaging.

  • Products that have been assembled, used, damaged or incorrectly repackaged may not be eligible for a refund.

2. Checking Colours and Features

Please check the colour, size and features of your product before assembly.

Any inspection should be completed without assembling or using the product.

3. How to Request a Return

To request a return, please contact our customer service team at info@ozydreams.com.au.

Please include:

  • Your order number

  • The reason for the return

  • Relevant photos or videos, where applicable

Once your return request has been reviewed and approved, we will provide instructions for returning the product.

Please do not send an item back without prior approval. Unauthorised returns may be refused or experience processing delays.

4. Refund Processing

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and display the refund in your account.

5. Mattresses and Bedding

Due to health and hygiene requirements, the following products can only be returned if they remain unopened, unused and in their original sealed packaging:

  • Mattresses

  • Frame

  • Other bedding products

Once the packaging or hygiene seal has been opened, these products cannot be returned for a change-of-mind refund.

6. Incorrect Product Delivered

If you receive an incorrect product, please contact us within 3 days of delivery.

Once the issue has been confirmed, we will arrange collection of the incorrect product and organise delivery of the correct product at no additional cost to you.

The incorrect product must remain unused, unassembled and in its original packaging.

7. Faulty or Damaged Products

If the product or its packaging arrives clearly and significantly damaged:

  • Take clear photos or videos of the packaging and product.

  • Refuse the delivery where it is safe and practical to do so.

  • Contact us immediately at info@ozydreams.com.au.

  • Keep all packaging, labels and product components until the issue has been resolved.

8. Order Cancellations

To request an order cancellation, please contact us as soon as possible.

Once an order has been processed, prepared for shipping or dispatched, it cannot be cancelled.

The order may instead need to be handled as a change-of-mind return, and applicable return fees may apply.

9. Return Address

All approved returns must be sent to:

OzyDreams Returns
Unit 8, 55 Commerce Circuit
Yatala QLD 4207
Australia

Customers are responsible for ensuring that returned products are securely packaged. We recommend using a trackable delivery service.

Need Help?

For questions relating to refunds, returns, damaged products or incorrect deliveries, please contact:

Email: info@ozydreams.com.au

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to consumers under Australian Consumer Law.